Privacy and Security Statement
Some Terms We Use in this Policy
Personal Information is any information that identifies you with the exception of professional information such as your business address, business telephone and facsimile numbers and business email address. It also includes your credit card number.
A Corporate Affiliate is an entity owned by or under common ownership with Easthill Outdoors.
A Business Partner is an entity with which Easthill Outdoors has an ongoing business relationship to provide data analysis, to assist in developing our website or to provide marketing services or specialized products or services or information to visitors to these Sites.
The Personal Information You Provide Through These Sites and How We May Use It
You are not required to provide Personal Information to browse these Sites. If you choose to purchase products and/or services from these Sites, you may be asked to provide your name, credit card information, telephone number (in case our customer service personnel need to reach you about your order), mailing and/or shipping address, email address (so that we may send an email message about your order and, if you opted-in, to send you our email newsletter and/or special offers). If you choose to create an Online Shopping Membership Account you may create a profile including your name, address, telephone number, email address or other information you choose to provide. To participate in or submit content to EasthillOutdoors.com you will be required to register and to create a profile including your name, address, telephone number, email address or other information you choose to provide. If you request a catalog we may ask for your mailing address. If you ask to receive our newsletters we may ask for an email address. If you participate in surveys or contests we may ask for your contact information, qualifying information, your opinion and background information such as your age, gender, approximate household income, and type of outdoor sport you enjoy frequency in which you engage in your sport, and where you go to enjoy your sport. Those seeking Career Opportunities may be asked to provide contact, background, education and employment information. If you participate in our online communities any information you post is publicly accessible.
We may use your information for our general commercial purposes including marketing to you as provided in this Statement. In the following paragraphs, we outline some of the services and activities through which we gather your Personal Information and provide information on how that Personal Information is used.
All of these services are optional; if you do not wish to provide Personal Information, you may simply decline to take advantage of that service.
Personal Information is collected and used in the following ways:
Online Purchases - To process your order, to contact you regarding your order, or to answer any questions/concerns you might have expressed.
Online Shopping Membership Accounts - To remember you, to speed up the shopping process and to customize your site experiences. You do not have to register on EasthillOutdoors.com to shop online. As a registered member of EasthillOutdoors.com, you give us permission to store your Personal Information online.
Online Community Membership Registration - To allow members to submit content to our Sites and participate in our communities, to provide members with access to exclusive content, and to customize your site experience. Membership is free however; you do have to register to submit any content to EasthillOutdoors.com.
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at [email protected] with details of the product and the defect. You can send the item you consider defective to:
4131 Highway 35/115 Orono, Ontario L0B 1M0
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
We reserve the right to cancel any order and process a full refund for any items purchased.
We reserve the right to charge a 20% restocking fee.
Requesting a Catalog - To process your order.
Email Special Offers, Events & Newsletters - To send you special offers, events and our outdoor information newsletters by email. The CAN-SPAM Act allows direct marketing email messages that applies to "transactional or an established relationship" with the recipient, without permission, until the recipient explicitly requests these types of emails to stop. You have a right to not receive (opt-out of) future messages by clicking the ("no longer wish to receive") link option at the bottom of the email. Please allow up to ten days for your unsubscribe request to process. Upon any purchase you agree to add your email to our newsletter list. You can unsubscribe at anytime.
Surveys - To assess customer satisfaction and preferences; aggregated survey responses and results that do not identify you may be used by us for our commercial purposes including improving these Sites, identifying customer needs or interests and improving customer satisfaction and may be shared with our Corporate or Business Affiliates in accordance with this Statement. Occasionally, Easthill Outdoors conducts voluntary surveys through its website or directly through emails. These surveys may ask customers for background information and about their preferences. You are under no obligation to be a part of any survey and may choose whether or not to disclose the information requested. You may at any time opt-out of an email survey by accessing the Un-subscribe link provided in the email message. We do not sell any of the information gathered in these surveys but may share the results of the surveys.
Contests, Sweepstakes and Other Special Offers - To administer special offers, to verify eligibility to participate in the contest or sweepstakes, to contact winners. You may be contacted about contests, sweepstakes and other special offers if you have opted to receive them. It will not affect your chances of winning if you choose to opt-out of receiving such offers at any time after having chosen to participate in one. To stop emails about special offers, access the Un-subscribe link provided in the email message.
Wish List and Email-A-Friend Messages - To allow you to send a personal greeting with your information. We make no use of the recipient's email address or information contained in these greetings except to complete the service as you have requested. We assume when you use the Wish List, e-Gift Card features that you have obtained the consent of the recipient of your message to provide us with his or her email address for the purpose of sending the message and any attached information.
Career Opportunities - To consider and process applications for employment. Personal Information submitted as part of a job application or in a résumé sent via email is not stored online and is shared only with persons involved in the hiring process at Easthill Outdoors or one of its Corporate Affiliates, if you have applied for a job with an affiliated entity.
Community Discussions - Information you provide when participating in our online ratings and reviews, outdoor questions and answers, talk forums, chats and blogs. Information posted in these areas becomes public information. The use that any third party makes of this information is beyond our control. Please use caution before disclosing any Personal Information in these public content areas.
Syndicate Publicly Available Content - All content that you submit to the communities or discussions may be used at Easthill Outdoors Shops' sole discretion. We may choose to syndicate the publicly available content of our community areas to third-party websites using RSS or other technologies.
The Personal Information We May Collect From Other Sources
We may receive information about you from third-party sources when you allow us access to your data through a third-party service to create a Site profile or when a friend provides us your information. For example, we may receive information from social networking sites, databases, online marketing firms, and ad targeting firms including:
personal information about you including usernames and connection list, email address and password if you access any of these Sites using third-party social networking application or feature such as Facebook Connect, through which you allow us to collect (or the third-party to share) information about you;
personal information about you if other users of a third-party web site give us access to their profiles and you are one of their "connections" or information about you is otherwise accessible through your "connections" web page, profile page, or similar page on a social networking or other third party web site or interactive service;
demographic data, such as your age range, gender, and interests;
information about your advertising interaction and viewing data, such as if you click on certain advertisements;
references and background checks may be collected for job applicants.
We may combine the information we collect about you through these Sites with records from third-party sources in order to improve our ability to serve you., and to tailor our content to you and to offer you opportunities to purchase products or services that we think may be of interest to you. Please note that if we combine the information we receive from third-party source with information we collect through these Sites, we will treat it in accordance with this Privacy Statement.
How We May Share the Information Collected
Easthill Outdoors may share your Personal Information as provided in this Statement. We may share information with our Corporate Affiliates, as or our agents or service providers to complete a transaction that you specifically request or for our general commercial use making our business and that of our Corporate Affiliates more responsive to your needs.
Under certain agreements we may make segments of your Personal Information available to unaffiliated organizations as noted below:
Under certain agreements, we may transfer aggregate survey information or information about your order, including your name, mailing address, description of your purchase and its dollar amount to a third party that we have retained to assist us in analyzing our marketing efforts to you. The third party marketing company may use this information to assist in making decisions about the dissemination of our survey information or marketing and promotional offers and materials such as catalogs. These companies are contractually prohibited from using, in any manner, the information obtained in the course of providing these services to Easthill Outdoors.
If you have opted in to receive email from us we will share your name and email address with our email service provider that delivers our email newsletters and special offers, but its use of this information is only permitted in connection with their administration and delivery of our email program.
We may use third party-placed tracking pixels and cookies and related or similar technologies to help us understand how to improve the customer experience on our websites, to personalize our content, and to develop and improve our products and services including improving advertising.
We may also provide Personal Information to our agents, outside vendors or service providers to perform functions on our behalf (e.g., analyzing data, providing marketing assistance, providing customer service, processing orders, sending emails about our products or services, etc.).
Other Quality Companies
We do on occasion share your name and mailing address with other companies which, in our judgment, are similar to Easthill Outdoors or its Corporate Affiliates for marketing and promotions of their products and services where we believe that their products and services would be of interest to you.
We may also sell, transfer or otherwise disclose Personal Information including but not limited to your name and mailing address, in connection with a corporate transaction such as a merger, consolidation, or the sale of some or substantially all assets.
Disclosure Under Legal Duty
How You Can Control the Use of Your Personal Information
There are several methods to contact us listed in this section. If you would like to change your Personal Information in our records or remove your name from our catalog mailing list or from lists we share with other quality companies, contact us using one of the methods set out below. There are known methods that spammers can use to hide their identity by using other people's email address to send out emails if you have a question about the genuineness of an email you receive from Easthill Outdoors contact us using the [email protected] email address.
Email us at: [email protected], and include your name, address, telephone number, email address, and a note of instruction; or
Call us toll free at 905-983-5550 or
Write to us at: Easthill Outdoors., Attention Customer Service Privacy Director, 4131 Highway 115/35, Orono, Ontario L0B 1M0 and include your name, address, telephone number, and a note of instruction
To be removed from a "postal" mailing list, please use the contact information above
We will act promptly to honor your requests to change or delete your Personal Information, but processing may take up to two weeks. Requests to remove Personal Information from marketing lists will apply to future mailings and future sharing of information, not to past disclosures or use. Please remember that we do not have access to, or control over, advertisers' or service providers' cookies, and the information practices of third-parties are not covered by the Privacy Statement.
Certain Technical Information You Should Know
We may collect information on thousands of site visits about how users navigate through our web site on thousands of site visits. For example we use "cookie" technology to track which pages on these sites our visitors view and which web browsers they use. We analyze this information in aggregate - that is, we collect this information and analyze it as a whole. We use this information to improve these sites by making it more responsive to the needs and preferences of our users. On occasion, we may share this aggregate information with our affiliates or other third party companies to indicate to them the amount of interest in these sites and to help us plan for technical improvements. Note: this aggregated information will not identify you or any other user of our web site.
Because we rely on cookies to make the shopping experience easier and more tailored to your needs, your browser must be set to accept cookies before you can place an order at EasthillOutdoors.com. If you would like more information about how cookies work, go to http://www.cookiecentral.com.
We reserve the right to adjust shipping costs for large items (determined at our discretion) after order is complete (Order is completed when order payment is received). Since we don't save any financial information we will contact you via email or phone to let you know shipping increase and payment options.
How We Strive to Protect Personal Information
At Easthill Outdoors we have electronic and corporate policies and procedures in place for the security of every order placed online. We use Secure Socket Layer technology (SSL) to keep others from intercepting your information while it is being transmitted across the Internet. SSL technology is the industry standard method of communicating secure online transactions and is built into most major browsers. The secure mode begins when you initiate your order. All information, once on our server, is protected from any external intrusions. Once your order is processed, we will not retain your credit card number in our online systems. Only Easthill Outdoors employees who require your Personal Information to serve you have access to your data, which is password protected. Employees who have access to Personal Information are trained in the privacy and security practices of this Statement.
There are many unscrupulous individuals operating on the internet today who would think nothing of fabricating an email to make it appear that it comes from Easthill Outdoors. These individuals may be engaging in a practice known as "phishing" in which they attempt to trick unwary recipients of email into divulging Personal Information. Easthill Outdoors will rarely, if ever, request Personal Information in an unsolicited email message to you.
If you have any question about the genuineness of an email you receive that appears to be from Easthill Outdoors contact us at [email protected] and do not furnish Personal Information in response to the email unless its authenticity can be verified.
Other Matters You Should Know
Our Policies Regarding Children
We do not sell products for purchase by children; however, we do sell children's products for purchase by adults. If you are under 18 years of age, please do not submit any information without the express consent and participation of a parent or guardian. We will not knowingly collect Personal Information about any person under 13 years of age. If you believe that we have information from or about anyone under 13 years of age, please notify us by email at: [email protected].
Links to Other Sites
We provide links to affiliated entities and on occasion to other sites we think you may enjoy. These sites operate independently of Easthill Outdoors and have established their own privacy and security policies. For the best online experience, we encourage you to review these policies before submitting any Personal Information through these sites.
If you are a Citizen of Canada
Updates to this Statement
We reserve the right to make changes at any time to our policies and/or alter the look and functionality of our web site. However, if we change how we use your Personal Information, we will post the policy change notification on the web site; we will update this Statement accordingly and post a new effective date. We encourage you to periodically review this Statement for the latest information on our privacy and security policies.
Effective date: January 28, 2014.
For further information, about any of the information in this Statement, please send an email to [email protected].